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All you need to know about shipping your martial arts supplies
- All goods that have been paid in full will be dispatched within 3 working days in Australia. If the products are out of stock, customers will be notified within 3 working days via contact details provided
- The set shipping price for Australia wide is for retail orders only. For all international and trade deliveries, please contact us first for a postage quote.
- Customers are required to notify us within two working days of any shortages or damages to their deliveries.
- Any customer requesting goods to be left safe are accepting full liability and cost of goods and no claim can be brought to MASA – Martial Arts Supplies Australasia for missing or partially delivered items.
- Shipping charges are not refundable so please choose your order carefully
- Where parcels are delivered by courier, if the outer packaging is visibly damaged, the customer is requested to sign for the goods stating that the parcel was damaged. This will not affect customers rights to a reasonable opportunity to examine the goods contained.
- Designs and colour schemes may vary due to the manufacture and/or dye process of some items from time to time.
- Missing or delayed parcels will be pursued through normal channels before compensation is considered. We aim to resolve postal issues as soon as possible.
- Should an item be returned where the customer is not at fault, postage reimbursement is limited to $10.00 in respect of the returned parcel, however please Contact us to arrange a suitable solution first.
- Back ordered goods will be dispatched as soon as possible and will not incur additional postal charges.
- Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
- If a card has been left at a delivery premises, failure to act upon the card will result in a re-delivery charge (where applicable).